Terms and Conditions

1. Acquiring of copy rights It is the sole responsibility of owner of the website. We will not acquire on behalf of any client. You agree to indemnify, hold harmless and defend at your own expense us from and against any and all Claims for infringement of copyright, patents, trademarks, industrial designs or other intellectual property rights issued under the laws of any country.

2. Regarding links to other web sites: Third party provided content Third party provided content This site contains links to Web sites operated by third parties. We provide these links for your convenience only. We do not control such Web sites and are not responsible for their contents. Our inclusion of links to such Web sites does not imply any endorsement of the materials on such Web sites or any association with their operators.

3. Order Details, Processing and decline of order You confirm that the details you have provided to us when placing your order(s) with us are true, complete and correct and legal. We reserve the right to decline your order at any time and for any reason. If your order is declined then we will refund any unused portion of any payment you have made to us for the declined order within seven days of declining the order.

4. When we will start the Work We reserve the right to decide when to start the Service, subject to the following conditions.

Payment Already Made
We will commence the work once we receive your initial payment. We will endeavour to commence the Service within 48 hours. Please note that the 48 hours of 'lead-time' is usually required to prepare properly for commencing the Service, and is included in the period charged for. This sub-section applies if you have already made your initial payment for your Service Plan either via Bank Transfer or Cheque or Demand Draft or by providing us with your credit card details and us having levied the initial charge to your credit card.

Project payments
We will start the work once we receive the advance payments for the projects as mentioned in the proposal document or estimates document. The payments for the project proposals submitted should be cleared on the agreed dates mentioned in the proposal document. Payments not cleared within the agreed dates will attract a 24% APR. Printmind has the sole discretion to cancel all the services to the unpaid customers without any notice after the 72 hours of the final intimation.

5. When will we refund the amount? And options If we are not able to commence the Service within 48 hours of you making your first payment for the Service Plan then we will notify you of that fact before the 48 hours expire. You will then have the choice of:

  • Cancelling your order and receiving a full refund.
  • Proceeding with the order, in which case we will issue a refund for all the days from the day you place your order up to and including the day before work commences.

6. If you choose option 2 above, then You can cancel your order at any time prior to us commencing service; and The 14-day Money Back Guarantee applies to the 14-calendar-day period starting from the day your staff are assigned and on duty and ending 14 calendar days afterwards. We can commence service in accordance with the above either with or without your explicit agreement to the start date and time.

7. In what situations Money back guarantee applies If you cancel the Service within 14 days of the start of this Agreement, and request a refund within 7 days of cancellation, we will refund any unused portion of the payment made by you for the cancelled services within 7 days of your refund request, as long as you have not previously claimed a refund under this clause. That is, we will issue a maximum of one refund per customer. Other than as described in the previous paragraph, all payments are non-refundable. If however we decide that exceptional circumstances apply then we will provide a refund, or partial refund, at our discretion.

8. Billing Cycle and Payments Service is provided on a calendar month basis and a payment for one month covers service provided during a period of one calendar month.
For monthly service plans, our billing cycle is monthly in advance. Your initial payment is due at the time you open your account.

9. Prices Prices are subject to change without notice. Any change in monthly fees will apply to your next service period, but will not be payable for your current service period.
The prices mentioned on the website are not the final prices billing, the agreed price will only be the criteria for billing.

10. Cancellation of Service You may cancel the Agreement at any time by providing us with written authorisation to cease the Service. You acknowledge that our regular fees will continue to apply until you explicitly and unambiguously cancel service and advise us of the date of cancellation (which must be at least one day after the day you explicitly and unambiguously cancel service).

Since all fees are payable in advance, in order to avoid charges for a subsequent billing cycle, you need to cancel the Service prior to the end of the current billing cycle. We recommend that you cancel your PayPal subscription (if relevant) prior to your next billing date, and also advise us of your intentions in writing prior to the end of your current billing cycle so that we know to cease providing the service, and then no further charges will be payable.

11. Reserve the right to cancel or refuse services We reserve the right to refuse or cancel the Service for any reason, and at our sole discretion. No service will be provided after your Service Plan has been cancelled, including but not limited to bug fixes, website maintenance and data/file retrieval.

12. How many days will you maintain data and backups We won’t take any responsibility for your data loss, but in normal conditions we will have your data on our servers for 5 days from the day you close the job.

13. Modifications to Service We reserve the right to modify or discontinue the Service (or any part thereof) as we see fit, with or without notice. We will not be liable to you or any other party for such modifications to the Service. We reserve the right to update these Terms and Conditions from time to time. Any updates to these Terms and Conditions will apply to the Service from the time that this Agreement is updated on our website and an email is sent to the email address we have on record for you to advise you that our Terms and Conditions of Service have been modified (whether or not that message is properly received and read by you

14. Continuous Service From the time we commence the Service, the Service will be provided on an ongoing basis until cancelled. Specifically, we are not able to suspend the Service at your request and then re-commence the Service later.

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